F.a.q.

Our plans and services are reserved for North Texas cities within the Dallas/Ft. Worth metroplex. Those cities include but are not limited to, Frisco, Mckinney, Allen, Plano, Little Elm, Prosper, Celina, Lewisville, Carrollton, Dallas, and more. If your city isn't listed, contact us for confirmation. ​

Fresh Air Matters offers local HVAC and indoor air quality plans and services proven to clean your indoor air and maintain maximum HVAC efficiency, air circulation and filtration. These plans and services include Air filter replacement plans, air duct cleaning, carpet and upholstery cleaning, HVAC maintenance, HVAC service, HVAC repair, whole-home and UV purification installation, and Automobile Cabin Filter Replacement.

By clicking the "Book Now" link in our menu you will be prompted to select your preferred package, date, and time you wish for us to arrive at your home. Or, contact us for scheduling help.

Fresh Air Matters offers an extensive selection of top-brand air purifiers, vacuums and other air purification products proven to capture, remove, and eliminate the indoor airborne allergens, and pollutants negatively affecting your IAQ and overall health.

All Fresh Air Matters products and merchandise are shipped across the lower 48 states.

When you schedule your personalized Air Filter Replacement Plan there is a section for additional notes. Within this section is where you tell us what size filter you have.

No problem! Let us know that you are unable to locate the size of your filter and we are more than happy to come to your home and check for you before the scheduled service.

Yes. Filters larger than 1" (one inch) are replaced, at minimum, every 60 days. Due to the size of the filter, there will be an additional $20.00 per filter added to your invoice.

Like your filter, the return vent collects dust, mold, bacteria, pet dander, and other airborne allergens that can build up. Over time, this build-up will not only release into your HVAC system and circulate through your home, but it can also attach itself to your inner coils and cause HVAC failure if not taken care of properly.

Yes. There will be a separate charge of $5.00 per additional vent.

Although we can clean the additional vents one time, the service we provide is done every 30, 60, or 90 days which creates peace of mind for you. We eliminate the worry of having to replace your filter every 30 - 90 days because we do it for you.

No. You will pay the same amount no matter where your furnace is located. ​

As long as you want. No contract. No cancellation fees.

It depends on the package you select. For the Fresh package, a 90-day payment will be collected automatically every 3 months and an invoice will be sent to you via email and/or text. Fresher package bi-monthly payment will be collected automatically every 60 days (2 months) and an invoice will be sent to you via email and/or text. Freshest package monthly payment will be collected automatically every month and an invoice will be sent to you via email and/or text.

It depends. If your home can be considered high traffic (pets, children, continual exit/re-entry) the monthly plan (Freshest) is recommended. Otherwise, it depends on your personal preference.

Yes, however, we ask for a 30-day notice of cancellation if possible.

Yes! We provide the filters and replace them for you too.

There are multiple ways to get in contact with a representative from Fresh Air Matters. There is a "Contact Us" section on the Home screen, but calling us at (469) 469-1852 or emailing us is the best way.

Our air duct cleaning service is unlike most companies because we do not charge per vent. Instead, our air duct cleaning service is priced per unit and that price includes unlimited return and supply vents.

Unlike most companies, our service is priced per unit.

A Fresh Air Matters representative will be in contact with you once your request has been submitted.

Rotobrush with multiple rotating brush attachments.

None. We only use chemicals if absolutely necessary.

The only time chemicals will be used is if the air duct technician identifies the presence of mold or mildew that would require removal and treatment. Although this is rare, it does happen. In this case, the technician would complete the initial service and the discussion over treatment options would be had.

With regular filter replacement, the air ducts are recommended to be cleaned every 3-5 years. ​

The process of cleaning your air ducts can be rather messy. Even if all of your items are covered indoors, the allergens still enter your home and circulate through the air. That's why we do things differently. Instead of cleaning every vent in your home with the potential to diminish your indoor air quality, our air duct cleaning technician will go through your furnace. This way any allergens that escape the vacuum of the air duct cleaning machine will enter your attic or furnace closet instead of your home.

Our air purifiers differ in their range of air purification from small areas of about 45 sq ft to larger rooms and gathering areas up to about around 1500 - 2000+ sq ft. The air is purified within an average of about 20 - 30 minutes.

For information on how our air purifiers work, visit our blog or visit any of our top brand air purifier manufacturer product pages.

All air purifiers and other indoor air quality products can be returned for the full price. Shipping is not included in the return. Customer has up to 30 days after the completion of the sale to return the product for full price.

All of our air purifiers generally use double or triple filter technology. Among those filters are a carbon filter that captures gases and other volatile organic compounds (VOCs) and a HEPA or other patented filters. The HEPA and other patented filters are what truly purifies the air by capturing up to 99.99% of microbes as low as .001.

Each model ranges in filter replacement schedule from 6 months to 5 years.

Fresh Air Matters offers top-brand air purifiers and other IAQ products from manufacturers such as Airdoctor, Austin Air Systems, Trusens, Ecofan Filters, Airpura, and much more.

Yes. Shipping costs are automatically added to your shopping cart at checkout. We ship to all lower 48 states within the United States. ​

It is recommended to have your carpets cleaned about once a year.

Prices vary between rooms, stairs, and hallways.

Your carpet collects the indoor airborne allergens and pollutants within the fibers. When agitated, those allergens and pollutants are released back into the air you breathe. ​ Refer to the Carpet Cleaning page for more information.

Yes. There is a minimum of two rooms, or $85, in order to schedule your carpet cleaning service.

Yes. Fresh Air Matters offers upholstery cleaning for sofas, and love seats. However, there is a minimum of $85 in order to schedule our upholstery cleaning service.

Our expert HVAC technician provide years of experience in HVAC inspection, maintenance, service, and repair. HVAC maintenance include coil cleaning, blower motor cleaning, float switch, and much more.

Your HVAC system has two coils. One is in the furnace and the other is located on the outdoor unit, otherwise known as the condenser.

Yes! Your coils are among the most important components of your HVAC system. Without proper and regular HVAC maintenance. your indoor air quality and HVAC efficiency will suffer. As your coils become more congested your HVAC system has to work harder to filter your air and cool and heat your home which leads to faster part breakdown and costly, possibly even preventable repairs.

Yes. Our expert HVAC technicians are equipped with the most up to date knowledge and experience to replace any parts needs to maintain maximum HVAC efficiency.

We recommend scheduling a General HVAC Inspection. This will allow our technician to inspect the system before making any recommendations for any kind of service or maintenance.

The Dust Free Active Air Purifier is an in-duct whole-home air purifier combining multiple technologies to offer best in class active air purification indoors, effectively reducing bacteria, dust, viruses, odors, allergens, volatile organic compounds, respirable particulate, and more. Dust-Free Active Air Purifier utilizes multiple technologies that include UV-C light, ionic oxidation, and negative ionization to purify indoor air and surface. ​​ The Air Purifier UV Light is installed in the duct for HVAC AC Duct Germicidal Filter. The Air Purifier Ultraviolet Light HVAC Dual lamp is 120V UV-C dual light. This is a powerful UVC unit that is rated for Air systems 1-5 tons, kills up to 99.9% of existing mold, mildew, and airborne viruses, and will prevent them from ever growing again and spreading. By killing and preventing airborne contaminants you will be less susceptible to allergies, asthma, breathing problems, headaches, dizziness, neurological problems, and other long-term health problems caused by mold, mildew, and airborne viruses.

Depending on your air purification needs and budget, each has its benefits. The Single UV bulb has a smaller light radius than that of the double bulb and less light frequency. The double bulb and single bulb are budget-friendly, but the double bulb is more expensive. Both models inhibit the growth of microbes that spread on your coils within your furnace. ​ The whole-home air purifier costs more but is a dust-free air purifier/air scrubber that offers best-in-class active air purification indoors, effectively reducing bacteria, dust, viruses, odors, allergens, volatile organic compounds, respirable particulate, and more. Dust-Free Active Air Purifier utilizes multiple technologies that include UV-C light, ionic oxidation, and negative ionization to purify indoor air and surface. ​​ If it is within your budget, the Whole-Home air purifier is what we recommend. ​